We are excited to announce our latest Poshmark feature: Rate Your Purchase! With this new tool, we’re empowering sellers to build trust and be recognized for providing an exemplary, five-star shopping experience for their buyers.
So, what exactly is Rate Your Purchase?
This new feature allows buyers to rate their purchase experience with 1 to 5 stars. If the rating is four stars or less, buyers can suggest up to six ways the seller could improve: item description, item cleanliness, packaging, ship time, seller responsiveness or other.
When can a buyer rate a purchase?
Buyers have up to 30 days to rate their purchase after the order is accepted or returned to the seller due to not being as described. The Rate Your Purchase page can be accessed from the order details page. Any purchases within the last 30 days of the launch of this feature are also eligible for review.
How can a buyer rate a purchase?
After a buyer accepts an order, they will automatically see the Rate Your Purchase page. If the order was auto-accepted three days after delivery or an item not as described issue was resolved, the buyer can choose Rate Your Purchase from the order details page.
How are ratings displayed?
Ratings information is displayed privately in My Closet Stats. Sellers and buyers can also see their individual ratings details under My Purchases and My Sales. While our plan is to have an average rating score visible for everyone within closets in the near future, we wanted to give the community a chance to get used to the ratings feature before making the information public.
How are ratings communicated to buyers and sellers?
Buyers receive an email and newsfeed reminder one day after an order is auto-accepted or an item not as described issue is resolved. Sellers receive a push notification and newsfeed alert when they receive a rating.
Can I edit or appeal a rating?
No, buyers aren’t able to edit their ratings and sellers can’t appeal ratings. We expect the Poshmark community will almost always be fair and helpful when leaving ratings. However, there may be times when a seller feels a specific rating is unfair. Their average rating will reflect the great experience they deliver to buyers.
We are excited for this new feature as we know it will shine a bright light on the amazing purchase experience all of our Poshers deliver every day. Rate Your Purchase will strengthen the trust between buyers and sellers that encourages everyone to shop the closets of their stylemates again and again.
1. Did you hear the news?! We’ve teamed up with USPS to bring our amazing community PoshPost! Read all about this exciting change here—and check out what the press is saying on Tech Crunch, ZDNet, Racked SF & more!
2. This past Tuesday we kicked off 2014 with our first LIVE Posh Party of the year, right here in our hometown of San Francisco and couldn’t have asked for a better evening. Thank you to everyone who came out to celebrate with us and check out all the photos from the event on our Facebook page!
3. Mark your calendars, Los Angeles! We are heading back down to sunny SoCal for another Posh Party on Wednesday, April 2nd. Get ready for shopping, giveaways, mingling, and more! Stay tuned for all the deets next week!
4. Calling all blogger babes! Poshmark has partnered with Lucky Magazine’s Fashion and Beauty Blogger Conference to announce some exciting new tools for our Poshmark influencers. If you will be at the conference, be on the lookout for us!
5. Spring is here! With the sun finally starting to shine, we are excited to spend the weekend wearing our florals, sunnies, sandals and more! Don’t miss out on shopping with us all weekend long to snag some great deals on the spring essentials!
Your shopping experience on Poshmark just got even easier! With our latest version of the iOS app, finding exactly what you’re looking for is a cinch - and yes, that also means it helps potential buyers find your listings faster, too!
Introducing One-Stop Shopping: Your “My Likes,” Search, Posh Parties and all of the hottest Showrooms are now in one convenient location on the bottom navigation bar on the app. Shop to your heart’s content with the new “Shop” tab!
Universal Filtering: Narrowing down your search is a breeze with the new Universal Filter Bar. Ever wanted to only see the available listings in someone’s closet? Or shop just your favorite brand during a Posh Party? Now you can! The Universal Filter Bar can also be found in search results and showrooms.
“Not for Sale” Listings: Sellers now have a clear way to tell buyers which listings are no longer available for sale. This includes items sold in bundles, reserved listings, notes, or purchases they just want to share with other Poshers. Hooray!
So what are you waiting for? Get to the App Store and make sure you download the latest version of Poshmark today! And don’t worry Android users, we didn’t forget about you. These cool shopping features will be available in the Google Play Store soon!
Poshmark got a chic new makeover - so fresh, so clean, so fab! We’ve been anticipating the launch of Apple’s newest operating system, iOS7, and working hard behind the scenes to bring you to a spankin’ new look to Poshmark’s iPhone and iPad apps that take advantage of all of the goodies that iOS7 brings. This includes an update to the appearances of our buttons, icons, navigation bars, and so much more!
To update to Apple’s new operating system:
Once you update to iOS7, your iPhone and iPad will automatically update the Poshmark app to our latest version - and one of the greatest things about iOS7 is that all future updates to any apps you have installed will automatically update for you!
So, go on! Update to iOS7 and celebrate our fancy new look with us!
PS: If you don’t upgrade to iOS7 right away, you will still be able to update the app. However, if you’re on iOS6 or below, you will just see minor bug fixes and performance improvements.
1. Ticket - check! Hotel - check! Cute outfits - double check! We hope that you are so excited for PoshFest 2013 that you’ve nabbed your Early Bird ticket and taken advantage of the discounted hotel rate. Just in case you haven’t - or need more information on PoshFest - check out our Events page!
Needing the extra $$ for Vegas? Lots of Posh ladies are selling their closets for PoshFest! So make use of those forgotten boots in the back of your closet and buy an Early Bird ticket before the price increases in 10 days!
2. While you’re enjoying your noontime coffee, upgrade your Poshmark app and enjoy the fun new features that will make your shopping and selling experience even more fabulous! If you’re curious what goodies we have in store for you, take a peek at our blog post on our App upgrade!
3. Pssst! Have you received your Posh Love Day yet? We are so smitten with our community that we want to show you some love… with a special discount - given on your own Love Day! Want more details on Posh Love Days? Check out our blog post with all the details!
4. We’re insta-lovin’ all our followers on Instagram. We reached 15k on Instagram this week, and it’s all thanks to you! Help us get to 20k and continue inspiring us to bring you the latest in style and sparkle! If you want glitz, glamour and more, follow us on Instagram!
Our #POSHSTYLE Instagram Giveaway continues for another week! It’s not too late to enter for a chance to win $50 in Posh Credits, so keep those hashtags comin’! For more information on how to enter, take a peek at our blog post!
5. On Friday (TGIF!), we’re especially inspired by little sound bites of wisdom that we find on our Pinterest. For this weekend, we’re going to enjoy the end-of-summer sun and remind ourself to always:
We’re always looking for ways to make your Poshing easier, even more viral, and, of course, fun! That’s why we’re excited to tell you a little bit more about our latest app release (available now in the App Store!).
Saved Searches: Have you ever searched for a closet on Poshmark and wished you could bookmark it and access it later? Or are you constantly searching for the perfect aviator sunglasses? Then we’ve got something that will make you really, really happy! The latest version of the Poshmark app now saves your last 100 (yes, one hundred!) searches for items and people. These searches are easily accessible at any time:
Share Listings on Instagram: A few months ago, we introduced the ability to share your Poshmark closets to your Instagram followers. Starting this week, we’re introducing the ability to share your individual listings as well (or others’ listings that you love)! To share individual listings on Instagram, simply:
The more people that see what you have for sale, the more money you’ll make, so spread the word and share away!
So what are you waiting for? Go on and update to the latest version of Poshmark to take advantage of these new features!
We know that our Suggested Users feature has become both a source of overwhelming joy and heartache for our users, and it’s a system that we’ve been hard at work trying to improve. Quite simply, the original system we built could not keep up with the rate at which Poshmark has grown. We realized that in order to scale the Suggested Users program to meet the needs of the community we needed to completely overhaul the system to:
We are so excited to announce the launch of a new system that does just that.
The Suggested Users program is designed to celebrate our diverse community and connect users across the country based on a shared sense of style and fashion. Starting today, we’ll be using algorithms to match you to other users based on your size and style preferences. We’re also introducing an automated rotation system that will change your personalized Suggested Users lists multiple times throughout the day.
Our new system is constantly searching the Poshmark community for high-quality users and adding them to the Suggested Users database. Over the course of the next few months, you can expect to see the system, its algorithms, and the users it recommends change as we learn to optimize for each user.
Thank you for being so passionate about Poshmark and for supporting us through this hyper growth phase.
I really want to be a Suggested User. What can I do to improve my chances? Being a Suggested User is like being an ambassador — a big part of the role is ushering in, welcoming and helping educate new users as they become part of our community. Because of this, we look for users who have a stellar sales history, clear covershots and descriptions, an eye for finding and sharing other community members’ listings, and users who are upstanding members of the Poshmark community.
How will I know if I am a Suggested User? Our system will send you a one-time automated email when you are first identified and flagged in the database as a Suggested User. Make sure you have our email address whitelisted so that the email doesn’t go to spam!
When will I be recommended as a Suggested User? Your rotation as a Suggestion User begins when you receive the email notification from our system. At that time, you will be recommended periodically to users who match your size and style profile. Each list of Suggested Users is dynamic and changes multiple times throughout the course of a day.
How many followers can I expect to get? Because the Suggested Users List is personalized and unique to each user, you won’t be recommended to every new person who joins the Poshmark community, but you will get followers who are relevant to your closet. While the number of followers will be a small fraction of the original program, they will be much more closely matched to your closet and its style.
How long will my Suggested User rotation last? Provided you remain in good standing with the Poshmark community, there is no firm end date to your tenure as a Suggested User. You will continue to be recommended as long as you are an active user and in good standing within the community.
I’ve been a Suggested User before. Can I be one again? Yes! If you have been a Suggested User in the past, you are flagged in our database and you will continue to be recommended to users, provided you are an active user and in good standing within the community.
I got an email saying I’m a Suggested User. Why don’t I see myself on the list? The Suggested Users Program frequently rotates to expose a ton of great closets — your Suggested Users list will change multiple times throughout the day. Keep up the excellent work!
What if I see a Suggested User who is violating the Poshmark Terms of Service? Our new system is built to minimize these kinds of issues, but if you see someone pop up on your Suggested Users list who is violating our Terms of Service, please contact email@example.com.
We’re definitely feeling the love from our amazing community day in and day out at Poshmark HQ thanks to your positive comments, feedback, and suggestions. That’s why we’re so excited to let you know that we have a spankin’ new version of the app available NOW in the App Store that incorporates many of your suggestions, new tools to help you discover products, and so much more! Go on and update to see it for yourself!
In this update:
Your ‘My Likes’ & the Search Tool Are Now in A New, More Convenient Location! We’ve made your main Feed even prettier and more useful with easier access to the listings you’ve liked and to our Search tool. Find them by clicking on the ‘Feed’ tab at the bottom-left hand corner of the app.
Updated ‘My Size’ Filter: Hello, personalized shopping! We’ve now made it even easier to customize your search results and shop past Posh Parties by viewing products across all categories that are only your size.
To set your ‘My Size’ Filter:
To search for items in your size:
New ‘Price Filter’ in Search: Have a specific budget in mind when shopping for your next designer handbag? No problem! You can now filter your search results and shop past Posh Parties with our new ‘Price Filter’ to see items for sale that fall into your desired price range.
To set your Price Filter:
Posh Etiquette: Ever wonder how to become a rockstar Poshmarker and an amazing brand ambassador within our community? Then be sure to read our new “Poshmark Etiquette” at any time in the app for a few simple, straightforward community dos and don’ts.
To access, click on your profile tab at the bottom right corner of the app. Select the ‘Posh Etiquette’ option at the top of the screen.
iPad App: Updated Look: Our iPad app got an upgrade - and we hope you love it as much as we do! Check out the fresh new layout of your closet, past Posh Parties, and all of the browse/search pages.
We hope you enjoy these sweet new features. Happy Poshmarking!
Poshmark is growing quickly and we’re working hard to help women across the country share their closets and keep spreading the love! That’s why we’re so excited to announce that Poshmark is now officially available in the Apple iPad App Store! We’ve brought all of the features from our popular iPhone app, while maximizing the iPad’s larger, efficient screen. Download it now!
Along with a spankin’ new iPad app, we’ve also made a few updates to our iPhone app that we know you’ll love:
To see these updates, be sure to download the latest version of the iPhone app now.